The solution
The operator dashboard presents ticket activity across email, WhatsApp, the website widget and SMS, so the team can review workload and channel flow in one interface.
Case study
Pinnacle Car Radios
Devy built a customer service assistant and operator control room for Pinnacle Car Radios, bringing support activity from email, WhatsApp, a website widget and SMS into one place.
Interface illustration based on Pinnacle's product screenshots. Live ticket figures have been omitted.
Services
- AI Assistant Development
- Support Workflow Design
- Systems Integration
- Web Application Development
About Pinnacle Car Radios
Pinnacle Car Radios is a Sydney-based specialist in Apple CarPlay and Android Auto upgrades. Its vehicle-specific infotainment kits and installation services are backed by customer support before and after a purchase.
Objectives
Give the support team one place to review requests across channels and manage the knowledge the assistant uses to respond. Operators needed visibility into ticket activity and controls for maintaining the assistant as product information changes.
The problem
Questions about compatibility, installation and support can arrive through several channels. Without a shared operating view, it is harder for a team to track requests consistently and keep answers aligned with current product information.
A knowledge-base control lets operators select a read-only Google Drive folder, synchronise supported files and refine document descriptions used to find relevant information.
An invite-only sign-in experience gives approved team members access to the assistant and its operational controls.